K9 Kloud9 Return Policy

K9 Kloud9 is highly committed to ensuring your complete satisfaction with your online ordering experience. Please feel comfort in our flexible return policy which allows you to order your products with confidence that any defects, sizing problems or disatisfaction can be rectified through a no-hassel refund or exchange.

If you are not completely satisfied with your order, we will gladly accept your return and provide a full refund. You may return unwashed, unworn and unused merchandise within 30 days of the receipt of your purchase for a full refund of the purchase price, minus shipping and handling. Exchanges can be made for in-stock merchandise.

Dog Strollers: All of our dog strollers, dog joggers and dog carts come with a 30 day money back guarantee. If you aren't completely satisfied after using it for 30 days we will give you a 100% full return and we will even cover the costs of shipping the stroller back to us.

When packing your return, please indicate the reason for your return, include the packing slip with your return, and wrap the package securely. If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased the order, along with the reason for your return. If you received damaged or defective merchandise, please contact K9 Kloud9 immediately at orders@k9kloud9.com.

We will ship damaged merchandise back at our expense. We will replace the item or issue a full refund after we receive the damaged/defective product. You will not be charged any additional shipping or handling fees for replacement. If the product is not defective, but you are unsatisfied you may still return or exchange, but please note that you are responsible for return postage.

We urge you to use priority mail or a carrier that generates tracking numbers, as we will not be responsible for lost packages.

If a refund is requested, we will issue all refunds in the form of credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow two billing cycles for the credit to appear on the credit card's printed statement. No returns or exchanges will be granted beyond 30 days after purchase.

If an exchange is requested, the new product will be shipped upon receipt and inspection of original purchase.

Please feel free to send us an email or give us a call with any questions or problems you may have and we will work with you to ensure that your shopping experience is simple, fun and exceeds your expectations.

Thank you,

The K9 Kloud9 Team